The Chilean Railway Company’s Success Case: Technological innovation in rail passenger transport

SONDA promotes technological development to facilitate the consolidation of increasingly intelligent and connected cities. Our mission is to improve people's quality of life through our expertise, solutions, and services.

It is increasingly difficult for public and private organizations to provide excellent services due to the rapid growth of the population and the need for urban and suburban mobility. The process involves prioritizing the implementation of new tools that facilitate and improve the user experience.

As SONDA supports the digital transformation in Chile and considers the growing expansion of cities across the country, we work collaboratively with the Chilean Railway Company. Together, we work to modernize and improve its operations.

As part of its expansion plan, the company aims to provide passenger train service over more than 1,000 kilometers of railway lines by 2027, with an estimated 150 million passengers annually. This project is part of the government program "Chile on Rails" which aims to contribute to economic and urban development in the ten regions where the Chilean Railway Company is currently operating.

Multimodal Collection System: The solution

In this expansion context, the state company will need a new collection system that provides flexibility, modularity, and scalability. It will optimize its financial and accounting processes.

This new system will have the highest technological and innovation standards, positively impacting the user experience, allowing them to have access to platforms and charging points, as well as innovative payment options, where technological integrations will allow the payment of the passage through credit and debit cards, QR codes through Smartphones and Contactless technologies comply with all current regulations in the country.

Furthermore, these new tools will allow the Chilean Railway Company to collect relevant information regarding user loyalty. Through this program, the Chilean Railway Company will be able to develop services that complement and enhance the user experience based on the needs and preferences of the users.

“As a result of SONDA's experience in transportation systems, we selected it for this project. The company has shown very effective service in the Chilean Railway Company subsidiaries where it is currently operating. SONDA's support and the experience of the Chilean Railway Company will enable us to make a qualitative leap in transportation payment systems beyond Santiago de Chile”. Rodolfo Muñoz Suazo, Director of Payment Projects, State Railway Company.

SONDA's experience in projects of this type in different countries of the region allows us to respond quickly and efficiently to the challenges faced by our customers' businesses. We are continuously innovating and incorporating cutting-edge tools and technologies that can enhance and optimize systems and services of mobility, consolidating our portfolio for services and solutions in Smart Cities & Mobility.