Workplace Services | SONDA | IT Services Sonda
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We connect with
costumers requirements

Management systems and certification of compliance with service quality and operating standards are required by the market. A number of sectors are affected, including health and safety, the environment, quality, business continuity, ethical business practices, data protection and information security.

By understanding our customers' needs, we contribute the innovation and methods necessary to streamline processes and communications.

In order to lead technological transformation, we simplify and streamline processes utilizing sufficient human capital and experience.

  • Service Desk

    The solution provides an online method for escalating queries, incidents, or requests to other groups within IT services.

    IT Service Management

    Implementation of a telephone ticket management system for reporting and addressing cases.

    Onsite support

    We provide top-quality hardware and software at agile points of service, shifts, and players at all times.

    Service Network

    Assist with temporary projects, installations, movements, upgrades, and changes.

    Preventive Maintenance

    Applications and equipment are maintained using specialized personnel and detection and prevention software.

    Professional services

    Assist clients in aligning their IT strategies with their business strategies and make recommendations for improving specific processes.

    Process implementation

    Implementation is based on ITIL practices and supported by ISO 20000 certification.

    Inventory management

    The process involves the selection of recording methods, rotation points, classification forms, and re-inventory models.

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