Workplace Services

Using AI (Artificial Intelligence) SONDA has evolved the manner to deliver Digital Service Desk placing our Customers and Customer Experience in the center of the operation. SONDA simplifies and streamlines processes using the best of breed human resources, innovation, quality and experience to lead technological transformation that allows our customers to achieve their business goals.

As a leading provider of Service Desk services, SONDA helps your Company to enhance your customer experience and achieve tangible business results. Our intelligent CX platform enables you to engage with customers across their preferred channels, streamline operations, and harness the power of AI, automation, and the cloud to boost business agility and exceed customer expectations.

At SONDA, we don't just create AI-powered customer experience products; we also help you build a personalized AI roadmap and guide you through every step of the journey. Our 4-step AI process optimizes your customer experience with a tailored approach that includes data enrichment, gap analysis, custom experience design, and much more.

The decentralized workforce is now a reality, making the demand for smarter conference room solutions more crucial than ever. Our Smart Collaboration Professional Services provide trusted, reliable, and world-class solutions, ensuring that both in-person and remote participants are fully prepared to collaborate seamlessly.

Enhance and evolve the capabilities of your users, applications, and devices to maximize productivity. On-site support teams deliver fast and responsive issue resolution, ensuring that your end users, devices, and applications operate at peak efficiency.

IT asset management is a crucial practice aimed at monitoring all technology assets to determine when changes are needed, and which ones should be made. It provides visibility into your assets, helping you assess the value each one delivers. The main activities of IT asset management can be summarized as follows:

-Tracking the financial value of each asset, which involves understanding the value it contributes to the organization.
-Identifying the optimal time to upgrade, retire, or replace assets due to depreciation or end-of-life considerations.
-Tracking the life of the device, scheduling their preventive maintenance, knowing who assets is assigned to whom in your entire end user environmen.