One of the world’s largest commercial jet manufacturers faced a critical challenge: IT support operations struggled to keep pace with rapid industry advancements. The company needed a modernized IT Service Desk that could:
- Automate routine tasks to improve efficiency and reduce human error. - Enhance First Call Resolution (FCR) to minimize disruptions. - Deliver seamless, multilingual support for a global workforce.
With over 25 years of partnership, SONDA implemented an AI-powered, omnichannel IT Service Desk designed to revolutionize support operations. The solution introduced:
AI-driven automation eliminating repetitive tasks and boosting efficiency.
Omnichannel, multilingual support ensuring accessibility across all regions.
Predictive analytics proactively identifying and preventing IT incidents.
Reducing operational workload.
Improving employee productivity.
Optimizing resource allocation.
By integrating cutting-edge automation and intelligent service management, SONDA helped the company scale its IT operations, positioning it for long-term digital transformation.
